Do you offer guarantee on your corals?
We use specific high standards of packing necessary to ensure the safe arrival of your livestock. Each livestock is securely placed in heavy-duty poly bags (sometimes double bagged) filled with the appropriate amount of water. We do everything we can do to decrease stress on livestock so that it arrives healthy and ready to be acclimated into your tank. If your new coral does not arrive alive, we will issue you a store credit or replacement with the same coral. We do not issue credit or refunds for any shipping costs and we are not responsible for incorrect shipping addresses provided by the buyer. FedEx delays due to weather or mechanical failure which result in loss will not be covered under our guarantee.
What if my coral is DOA?
If you experience a livestock loss, please E-mail us with a clear picture of the deceased specimen within 2 hours of delivery date posted by FedEx. We may ask for you to ship back the deceased coral. Please do not discard the coral(s) or ship the coral(s) back to us without Strictly Fish Miami authorization, doing so will void the guarantee. Once we receive the digital photo, and we receive the deceased coral (if applicable), we will issue a store credit.
Do you offer refunds on shipping?
We do not issue credit or refunds for any shipping costs and we are not responsible for incorrect shipping addresses provided by the buyer.
How long can you hold corals for?
We can hold corals for up to one week once payment has been received, unless other arrangements are agreed upon.